Refund policy
Return of Incorrect, Damaged or Faulty Items
TYMO offers a 30-day easy return process for confirmed incorrect, damaged, or faulty items from the date of purchase.
This policy does not limit any rights or remedies available under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.
For incorrect items or change-of-mind returns, products must be returned unused, unopened, and in their original packaging where reasonably possible.
For faulty or damaged items, products may be inspected and tested to determine the nature of the issue. TYMO reserves the right to assess all returned items before approving a refund, replacement, repair, or other appropriate remedy.
Variations in styling results, hair type compatibility, personal preference, learning curve, or dissatisfaction with performance do not automatically constitute a manufacturing fault.
For confirmed faulty, damaged, or incorrectly supplied items, TYMO may provide a prepaid return label or reimburse reasonable return shipping costs at its discretion.
How to Return
Please contact us at info@tymobeauty.co.nz with the following information:
• Order Number
• Description of the issue
• Photos and/or videos showing the issue where applicable
Our customer care team will review your request and provide return instructions if your return is approved.
Please ensure all returned items are packaged carefully to avoid damage during transit.
For faulty items outside the 30-day easy return period, our warranty policy and applicable consumer rights may still apply.
Non-Returnable Items
The following items are generally not eligible for change-of-mind returns unless required under applicable consumer laws:
• Selected accessories
• Free promotional items
• Final sale or clearance items
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will generally be processed within 72 hours to the original payment method. Processing times may vary depending on your payment provider or financial institution.
For minor faults, TYMO reserves the right to repair, replace, or provide another appropriate remedy in accordance with the Consumer Guarantees Act 1993.
Change of Mind
If you change your mind or the item is not suitable for your personal preference, we may offer an exchange or store credit provided the item is returned within 14 days of purchase.
Items must be:
• Unopened
• Unused
• In original packaging
• In resalable condition
Customers are responsible for all return shipping costs associated with change-of-mind returns.
Original shipping charges are non-refundable for change-of-mind returns.
Please contact info@tymobeauty.co.nz before returning any item, as all returns require prior approval from our customer care team.
Order Cancellation
Orders may only be cancelled before dispatch.
If your order has not yet been dispatched, we will gladly process a refund to your original payment method.
Once an order has been dispatched, our standard return policy will apply.
Delivery and Lost Parcels
TYMO New Zealand uses tracked courier services for all dispatched orders.
Where signature-required delivery is unavailable due to courier operational procedures or contactless delivery policies, parcels may be left according to the courier's delivery process.
Once an order has been delivered to the delivery address provided at checkout, TYMO New Zealand is generally not responsible for loss or theft occurring after delivery. However, we will reasonably assist customers with courier investigations where appropriate.
TYMO reserves the right to make the final decision regarding eligibility for returns, exchanges, refunds, and warranty claims, subject to applicable New Zealand consumer laws.
For any questions or assistance, please contact info@tymobeauty.co.nz.