Returns, Refunds & Warranty Policy

At TYMO New Zealand, we want you to shop with confidence. This policy explains our processes for change-of-mind returns, incorrect or damaged items, faulty products, refunds and warranty claims.

Nothing in this policy limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993 (CGA) or other applicable New Zealand consumer laws.

1. Change of Mind Returns — 7 Days

If you change your mind or decide that a product is not suitable for your personal preference, we may offer an exchange or store credit within 7 days of purchase, provided that the product is:

• Unopened
• Unused
• In its original packaging
• In resalable condition

For hygiene, safety and product-quality reasons, opened or used styling tools are generally not eligible for change-of-mind returns.

Customers are responsible for return shipping costs associated with change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

Please contact info@tymobeauty.co.nz before returning any item. All change-of-mind returns require prior approval from our customer care team.

2. Incorrect, Damaged or Faulty Items — 30-Day Easy Return Process

If you receive an incorrect, damaged or faulty item, please contact us as soon as possible.

TYMO New Zealand offers a 30-day easy return process for confirmed incorrect, damaged or faulty items from the date of purchase.

Depending on the nature of the issue, we may ask you to provide photos, videos or other information to help us assess the product.

Returned products may also be inspected and tested to determine the nature and cause of the issue before a remedy is approved.

For confirmed faulty, damaged or incorrectly supplied items, TYMO New Zealand may provide a prepaid return label or reimburse reasonable return shipping costs where appropriate.

For faulty products outside the 30-day easy return period, our 1-Year Warranty and your applicable rights under New Zealand consumer law may still apply.

3. 1-Year Warranty

TYMO styling tools purchased from TYMO New Zealand are covered by a 1-year warranty against manufacturing faults and defects, subject to the conditions below.

If you experience an issue during the warranty period, please contact our customer care team with your order details and a description of the issue.

We may request photos or videos and may require the product to be returned for inspection and testing before determining the appropriate remedy.

The warranty generally does not cover issues resulting from:

• Accidental or physical damage
• Misuse or improper use
• Failure to follow product instructions
• Unauthorised modification or repair
• Damage caused by improper storage or handling
• Normal wear and tear
• Cosmetic damage that does not affect normal product functionality

Styling Results

Hair styling results can vary depending on hair type, hair condition, styling technique, temperature selection, environmental conditions and other individual factors.

Variations in styling results, curl longevity, hair type compatibility, personal preference, individual styling technique, or dissatisfaction with styling performance do not, by themselves, constitute a manufacturing fault.

This does not affect your rights where a product is genuinely faulty or fails to meet the guarantees required under applicable New Zealand consumer law.

4. How to Make a Return or Warranty Claim

Before returning any product, please contact us at info@tymobeauty.co.nz and provide:

• Your order number
• A description of the issue or reason for the return
• Photos and/or videos showing the issue, where applicable

Our customer care team will review the information provided and advise you of the next steps.

Where further assessment is required, we may ask you to return the product to us for inspection and testing.

Please do not send a product back without contacting us first.

All returned products should be packaged carefully to prevent damage during transit.

5. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns, unless otherwise required under applicable New Zealand consumer law:

• Opened or used styling tools
• Selected accessories
• Free promotional items or gifts
• Final sale or clearance items
• Items that are not in resalable condition

These exclusions do not apply where an item is faulty or where you are entitled to a remedy under the Consumer Guarantees Act 1993 or other applicable law.

6. Refunds, Exchanges and Store Credit

Once a returned product is received, we may inspect and test it before confirming the outcome of your return or claim.

For approved change-of-mind returns, we may provide an exchange or store credit in accordance with this policy.

For confirmed faulty products, the appropriate remedy will depend on the nature of the fault and your rights under applicable New Zealand consumer law.

For minor faults, TYMO New Zealand may repair the product, replace it, or provide another appropriate remedy in accordance with the Consumer Guarantees Act 1993.

Where a refund is approved, we will generally process it within 72 hours to the original payment method.

Please note that your bank, credit card provider or payment provider may require additional processing time before the funds appear in your account.

7. Order Cancellations

Orders may only be cancelled before dispatch.

If your order has not yet been dispatched, please contact us as soon as possible and we will endeavour to cancel the order and process a refund to your original payment method.

Once an order has been dispatched, it cannot be cancelled and our standard return policy will apply.

8. Delivery and Lost Parcels

TYMO New Zealand uses tracked courier services for dispatched orders.

Where signature-required delivery is unavailable due to courier operational procedures, authority-to-leave arrangements or contactless delivery processes, parcels may be delivered in accordance with the courier's applicable delivery procedures.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please contact us and we will reasonably assist with the courier investigation.

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and that there is a reasonably safe location for delivery where applicable.

Where a parcel has been correctly delivered to the address provided at checkout, responsibility for subsequent loss or theft will be assessed based on the circumstances and applicable New Zealand consumer law.

9. Consumer Guarantees Act 1993

Our returns and warranty policies are provided in addition to your rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer laws.

Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded, restricted or modified.

TYMO New Zealand will assess return, exchange, refund and warranty requests in accordance with this policy and applicable New Zealand consumer law.

10. Contact Us

If you have any questions about a return, refund, exchange or warranty claim, please contact our customer care team:

Email: info@tymobeauty.co.nz

Please include your order number and as much information as possible so that we can assist you efficiently.